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Consumer markets are often extremely competitive. For example, wireless service providers or consumer electronics have come to understand that an exemplary product no longer guarantees success. When the quality or value of a product no longer sets a business apart from the competition, other factors come into play. Companies held high in customers' esteem will typically be successful. Historically, these include businesses focused on increasing efficiency in production, cost reduction, and other internal processes. However, one of the most effective ways to leave customers satisfied is to let their needs and requirements be the driving force behind business process improvements. Customer-driven process improvement is an approach where customer feedback is an opportunity for organizations to analyze their operations and processes, and find ways to improve customer satisfaction. This book outlines a six-stage framework for the identification and implementation of customer driven process improvement opportunities. The framework includes learning how to determine customer needs and translating these needs into process requirements. It also discusses how to map and measure current processes, analyze process problems, and identify improvement ideas and solutions. Finally, it includes instruction on how to successfully implement and sustain process improvements. A business is as unique as the individual processes that it uses. This book offers a foundation for successful customer-driven process improvement. It introduces the ideas and tools for identifying your customers' needs, and incorporating these needs into your processes. Doing this will give you the competitive edge that's important to thrive in contemporary marketplaces.
Customer-Driven Process Improvement: A Practical Guide book french Customer-Driven Process Improvement: A Practical Guide book without pay
The process of analyzing improvement opportunities is shown in Figure 8Despite dramatic upturns and The Brand Builder Book: Seven Plans to Expand YOUR BrandMejora la eficacia de tus reuniones: Los trucos para sacar el máximo partido de tus reuniones (Coaching) (Spanish Edition) the industry, not much has been published in the engineering or trade literature about the management strategies, quality management issues, and dynamics of survival in this industryThe process in Phase 6 involves testing the project performance against customer expectations; determining whether process goals are being met; and taking corrective action as necessary to satisfy the customer and ensure process performanceKIT List all customer needs and expectationsPhase 6 Check ResultsISBN 0-7879-7919-8 Jean-Nol Gillot (2008)ISBN 978-2-9528-2662-4 Paul Harmon (2007)OPAL [(Operational Proficiency Analysis Log), (evaluation by customers)]this program was developed as the mechanism for receiving feedback from customers regarding Diamond's performance in six important areas to enable the company to achieve the target of continuous improvementAugust-Wilhelm Scheer, Henrik von Scheel, ProfThis becomes the project deliverable